Terms of Service

1.1Age. You need to be at least 13 years old to use Mody, and you also need to meet Discord’s own minimum-age rules for the country you live in. If you are not yet considered a legal adult where you live, you may only use Mody with the involvement and permission of a parent or legal guardian, and that parent or guardian is agreeing to these Terms on your behalf.

1.2Children under 13. Mody is not designed for, directed at, or intended to be used by children under 13. We do not want to collect information about anyone under 13. If we ever find out that we have, we will delete it. More details are in our Privacy Policy.

1.3Following Discord’s rules. When you use Mody, you are also using Discord, so you need to follow Discord’s Terms of Service, Community Guidelines, Privacy Policy, and any other rules Discord publishes for people who use its platform or build on top of it. If you break Discord’s rules while using Mody, that also counts as breaking these Terms.

2.1Signing in. You sign in to the Mody dashboard through Discord. That means your Mody account is tied to your Discord account, and if you lose access to your Discord account, you will likely lose access to Mody as well. You are responsible for keeping your Discord account secure, and anything that happens on your Mody account is your responsibility.

2.2Giving us permission. When you sign in, Discord will ask you whether you want to share certain information with Mody (for example, your username, your avatar, the list of servers you are in, and your email). You get to decide what to share. You can also change your mind later by removing Mody’s access from your Discord settings at any time.

2.3Server owners and staff. If you add Mody to a Discord server, you are in charge of how Mody is used in that server. Anyone you give admin or staff roles to in that server can also change Mody settings, create automations, see tickets, and perform other Mody actions. It is up to you to decide who should have those roles.

3.1Features. Mody gives your Discord server things like moderation tools, welcome and goodbye messages, reaction roles, tickets and modmail, logging, scheduled and event-based automations, an AI assistant to help you set things up, and a web dashboard to manage it all.

3.2We keep improving it. We are always working on Mody, so we may add new features, change how existing features work, or remove features that are not working out. We may also put limits on how much you can use certain features, especially on the free plan.

3.3Best effort, not perfect. We do our best to keep Mody running smoothly all day, every day, but we cannot promise it will always be available, always be fast, or never have bugs. Like most online services, Mody is offered on an “as-is” and “as-available” basis.

3.4Things outside our control. Mody runs on top of other services, most importantly Discord and our payment processor, Stripe. It also relies on other behind-the-scenes providers we work with for hosting, storage, analytics, and AI. If any of those providers have an outage, change their rules, or change their pricing, Mody may be affected, and we may need to adjust the Service in response.

4.1Free and paid. Mody has a free plan and one or more paid plans. Paid plans unlock extra features, higher usage limits, longer history for things like AI assistant conversations, and other benefits described on our website or inside Discord.

4.2How payments work. Paid plans are sold either through Stripe or through Discord’s built-in app subscriptions. Your payment information goes to Stripe or Discord, not to us. We never see or store your full credit card number.

4.3Automatic renewal. Paid plans renew automatically at the end of each billing period (usually every month or every year) until you cancel. You agree to let us, through Stripe or Discord, charge you each time the plan renews, at the price you agreed to when you signed up, plus any applicable taxes.

4.4Cancelling. You can cancel at any time. Depending on how you bought your plan, you cancel through Stripe’s customer portal, through your Discord subscription settings, or by emailing [email protected] and asking us to help. Cancelling stops the next renewal; it does not automatically refund the current billing period.

4.5Refunds. Because Mody is a digital service that becomes available to you right away, we generally do not give refunds. If you think you were charged by mistake, or you had a serious problem with the Service, email us at [email protected] and we will look into it. Anything that the law requires us to refund, we will refund.

4.6Price changes. We may change the price of a plan over time. If we do, we will let you know ahead of your next renewal so you have a chance to cancel before the new price takes effect.

You agree not to use Mody to:

• break any law or regulation that applies to you, including U.S. federal law, the laws of your state or country, and Discord’s own rules;
• harass, threaten, bully, stalk, impersonate, dox, or try to intimidate anyone;
• share, promote, or help distribute sexual content involving minors, non-consensual intimate images, or anything that sexualises children;
• run scams, phishing, malware, coordinated manipulation, fake engagement campaigns, fake members, or any other effort to mislead people or game Discord’s systems;
• try to take apart, copy, rebuild, scrape, or otherwise extract the code or inner workings of Mody, except where the law says you are allowed to anyway;
• poke at Mody or its providers looking for security holes, work around our rate limits, or try to get into parts of the Service that you are not supposed to have access to;
• resell, rent out, or repackage Mody as part of your own product without our written permission;
• use Mody or anything it produces to train your own AI models or a competing service; or
• use Mody in a way that puts unreasonable strain on our infrastructure.

If you break any of the above, or if we think you are about to, we may step in and stop you from using Mody. We reserve the right, at our sole and absolute discretion, to suspend, restrict, permanently ban, or otherwise end access to the Service for any user, Discord account, Discord server, server owner, customer, or payment account, at any time, with or without advance notice, and with or without giving a reason. That discretion also covers situations like credible reports about your behaviour, requests from Discord or law enforcement, payment issues or chargebacks, and any other situation we consider, in good faith, a good enough reason to act. A ban can apply to you personally, to any Discord server you run, to any payment method you use, and to any replacement account you try to create to get around it. We are not required to explain our reasoning, preserve your data, or grant an appeal, though if you think we got it wrong you can email [email protected] and we will take another look in good faith.

6.1Set things up responsibly. If you add Mody to your server, you are the one in charge of how it behaves there — what gets logged, which automations fire, how members are moderated, what tickets look like, and so on. Set things up with your members’ best interests in mind.

6.2Let your members know. Because Mody can read and log messages, receive ticket and modmail conversations, and take moderation actions, you need to tell the members of your server that Mody is in use. You also need to make sure you have the right to collect that information from them under the laws that apply to your server and its members.

6.3Your configuration content. Any text, images, embeds, forms, or other content you configure into Mody (welcome messages, ticket forms, automation responses, logging templates, and so on) is your content. You are the one responsible for it, and you confirm that you are allowed to use it.

6.4Member content. When your members talk in your server, react to messages, open tickets, and so on, Mody may process that activity so that the features you set up can work. You are responsible for making sure the way you have Mody configured is legal and fair to your members.

7.1What it is. Mody includes an AI assistant that can answer questions, help you build automations, and generate suggestions. Behind the scenes, the assistant uses large language models provided by third parties we work with.

7.2It can be wrong. AI assistants sometimes produce answers that are inaccurate, out of date, biased, or just made up. Please do not rely on AI output for anything important (legal, financial, medical, safety, and so on) without checking it against a trustworthy source.

7.3What happens with your chats. When you send a message to the assistant, that message, along with any relevant context, is passed along to the AI provider so they can generate a reply. We store your conversation so you can see it and continue it later. More details are in the Privacy Policy.

7.4We don’t train on your data. We do not sell your chats, and we do not use them to train our own AI models. Our AI partners have their own rules, and we pick partners who contractually commit not to train their models on your prompts where that option is available.

8.1Mody’s stuff. The Mody name, the Mody logo, the dashboard, the website, the bot, the code behind it, and everything else we create is ours. We give you permission to use the Service while you are following these Terms, and that permission ends if you stop following them.

8.2Your stuff. You keep the rights to anything you upload or configure through Mody. By putting it into Mody, you give us permission to store, copy, display, and process it as needed to actually run the Service for you.

8.3Feedback. If you send us ideas, suggestions, feature requests, or bug reports, we are free to use them to improve Mody without owing you anything for them.

9.1By you. You can stop using Mody at any time. Remove the bot from your server, stop using the dashboard, or cancel your paid plan.

9.2By us. As described in the acceptable-use section above, we can end your access at any time, at our discretion.

9.3What survives. Even after your access ends, the parts of these Terms that are supposed to live on — including the sections on intellectual property, disclaimers, limits on our responsibility, your responsibility to cover us in certain situations, and how disputes are handled — will still apply.

We provide Mody “as is” and “as available.” We make no promises or warranties about the Service, either spoken or written, and to the fullest extent allowed by law we disclaim every implied warranty, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not promise that the Service will be uninterrupted, secure, free from bugs, or free from harmful code, and we do not promise that anything you see through Mody — including AI-generated text — is correct or reliable.

To the fullest extent allowed by law, Mody and the people who build it are not responsible for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, members, or reputation, caused by or related to your use of (or inability to use) Mody.

Our total liability for any and all claims related to Mody will never be more than the greater of (a) what you actually paid us in the twelve months before the claim came up, or (b) one hundred U.S. dollars (USD 100).

Some places do not allow certain limits on liability. If you live in one of those places, parts of the above may not apply to you.

If someone brings a legal claim against us because of the way you used the Service, because of content you configured or posted through Mody, because you broke these Terms, or because you broke someone else’s rights (including Discord’s or another user’s), you agree to cover our reasonable costs of dealing with that claim, including lawyer fees. We will let you know if this happens and will work with you in good faith to resolve it.

13.1Law that applies. These Terms, and any disagreement about them or about Mody, are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules.

13.2Talk to us first. Before starting any legal proceeding, please email us at [email protected] and give us a chance to sort things out. We will try to work it out informally within sixty (60) days of getting your message.

13.3Where to sue. If we cannot sort it out that way, any lawsuit must be filed in a state or federal court located in Delaware. You agree to show up in those courts and not to argue that they are the wrong place.

13.4No class actions. To the extent the law allows, you and Mody agree that any dispute will be handled on an individual basis only — not as part of a class action, consolidated action, or anything similar.

We may update these Terms now and then. When we do, we will change the “Last updated” date at the top, and if the change is a big one, we will give you reasonable notice through the dashboard, our website, our support server, or another reasonable way. If you keep using Mody after the updated Terms go into effect, that means you accept the update. If you do not accept it, the thing to do is to stop using the Service.

15.1The full agreement. These Terms, together with our Privacy Policy and any extra terms we publish for specific features, are the complete agreement between you and Mody about the Service.

15.2If part of this is unenforceable. If a court decides that any part of these Terms cannot be enforced, the rest still counts.

15.3If we don’t enforce something right away. If we do not insist on one of our rights under these Terms straight away, that does not mean we have given it up.

15.4Handing this agreement to someone else. You cannot transfer these Terms to someone else without our permission. We can transfer them (for example, as part of a company change) to someone else, as long as the new owner agrees to keep honouring them.

15.5We’re not partners. Nothing in these Terms makes you and Mody business partners, employer and employee, or agents of each other.

Got a question, concern, or complaint about these Terms? Get in touch:

Email: [email protected]
Web: mody.gg