Tickets

Tickets gives members a way to reach your staff privately. A member opens a ticket, Mody creates a private space only they and your team can see, and the conversation stays organized and on the record.

Turn it on

Enable Tickets from the Modules page, then open the feature to run setup.

How it works

1. You post a panel, a message with a button members click to open a ticket.
2. When a member opens one, Mody creates a private channel for that conversation and notifies your team.
3. Staff reply, optionally add other members to the ticket, and close it when it is resolved.
4. Closed tickets can be archived with a transcript, so you keep a record of what was said.

Organizing tickets

• Types offer different kinds of tickets (for example "Support" versus "Report a user") so requests land with the right team.
• Assignment hands a ticket to a specific staff member.
• Tags and statuses label and filter tickets to keep the queue tidy.

Modmail

To let members reach you by DM instead of clicking a panel, Modmail turns direct messages to Mody into tickets automatically. See Modmail.

Tickets contain private conversations. Make sure only trusted roles can see ticket channels, and let members know what is logged through the privacy notice shown when they open one.