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Modmail

Turn direct messages to Mody into tickets.

Modmail lets a member start a ticket by sending Mody a direct message, with no panel or button required. It is a simple way to reach staff, especially for members who are not sure where to ask.

How it works

  1. A member sends Mody a DM.
  2. Mody opens a ticket on your server and relays the message to your team.
  3. Staff reply from the ticket, and Mody passes those replies back to the member in their DMs.
  4. The member never sees your internal channel. To them it is a conversation with the bot.

Enabling it

Modmail is part of Tickets. Turn the Tickets module on, then enable Modmail in the ticket setup and choose where modmail tickets are created.

To DM the bot, a member needs to share a server with Mody and allow direct messages from server members. If a member's DMs are closed, Mody cannot reach them, and they will need to open a ticket from a panel instead.

  • Tickets covers panels, types, assignment, and transcripts.